If you want to find the solution to a problem, we offer several possibilities.
You can go to our troubleshooting forum, The Tank and post a question there. If you choose that route, you could do worse than to first go to Lingo and make sure you know the water heater terms that can help you frame your question.Also, there is a good chance that if you read through the postings, or search on an issue, you’ll find the answer to your question.
If you’re in more of a hurry, there is also a good chance you can find an answer to your problem among our written resources. These include:
- Stinky Water — If your hot water smells like rotten eggs, here are some solutions.
- Not Enough Hot Water — This is one of the most common complaints. It can have several answers.
- Quick — Some quick solutions to common problems, plus counsels and warnings. It’s a page left over from our early days that we’ve decided to keep.
- Tanklets — This includes questions people asked us directly in the past when lesser volume did permit us to answer, and interesting posts from The Tank, including common issues people encounter again and again. It has an index that may help you drill down to what you’re looking for.
- Lingo — Our glossary of water heating terms.
- Consulting — We understand that there are people who don’t want to take the time to read what we’ve prepared. So consider buying a consultation for $41. We sell physical products, of course, but the most valuable is knowledge that you can’t find elsewhere. When you aren’t sure what you need, we can help. If you’re worried about people “just selling something,” we don’t do it that way. We gather information, consider what’s best for you and tell you so. Occasionally, no product is needed. And if you do need one of our products, we’ll refund the consultation fee if you purchase within 10 days.
Finally, if you have a maintenance emergency, you probably ought to call a plumber rather than wait for a solution from the Internet. If your problem involves a leaking water heater, we suggest you read up at Choosing a Water Heater so that if you have to replace one, you can make a wise choice.