Water Heater Rescue: Know-How, Troubleshooting, Anodes graphic
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My goal with waterheaterrescue.com is twofold -- to make a living like everybody else does, and to teach you something about water heaters. There is a lot of free information on my site that should help you solve your problems and help you figure out what you need. But if you need to ask me directly, then I charge for my expertise. A consultation costs $41. But if I recommend a product and you buy it from me within 10 days, then I'll refund the fee.

For solutions to problems, there is the Troubleshooting section and our forum The Tank. Do not ask troubleshooting questions directly. For one thing, I don't know all the answers, while more people than me answer in The Tank. For another, the idea is to provide a place where other people can benefit from the answer given to you. Don't ask for product advice there. I'm not going to give away there what I sell here.

My e-address is mail@waterheaterrescue.com. My postal address is 1637 Shelton Drive, Nacogdoches, TX 75965, but I don't accept mailed orders. I have an online/e-mail-only business model that I adhere closely to, because it's very efficient. For years, I refused to post a phone number, for good reasons, and even switched payment gateways when one required that I post a phone number. But I just switched back and will offer one now: 936 500 0897.

So, what does all that mean? If you need guidance, buy a consultation. I may talk to you on the phone, but it's essential that you provide all the details of the case by e-mail. I often ponder a little before giving my answer and I want the details ready to hand. I would never trust myself to remember what somebody said on the phone and details are HUGE in what I do. But don't expect free advice. That's what I'm selling and is what sets me apart from, say, Amazon. On the other hand, if you've bought something and you're feeling confused, that's a place where the phone could help.

 

-- Randy Schuyler