New richmond WH control knob wont turn all the way

The Tank New richmond WH control knob wont turn all the way

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  • #23525
    mda8569
    Participant

    New gas WH, less than a year old. Has been working great for 6 months, then the pilot went out for some reason, and I can not turn the control knob all the way to the pilot position or the off position. I’ve tried pushing down and pulling up but it will not go, please help, thanks

    #23530
    Larry Weingarten
    Participant

    Hello, Most heaters have a parts warranty of at least one year. Rather than trying some possibly risky fix, I’d suggest getting a warranty replacement. Controls shouldn’t behave like that. 😕

    Yours, Larry

    #23533
    mda8569
    Participant

    Thanks for the reply. I’m going to call them tomorrow but was hoping to get it working tonite, to take a shower, but oh well, thanks

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