Water Heater Rescue: Know-How, Solutions, Parts graphic

Contact Us

My goal with waterheaterrescue.com is twofold -- to make a living like everybody else does, and to teach you something about water heaters. There is a lot of free information to help you solve problems, make water heaters last, and to help you decide what products you need. Those include the Basics section and buying guides for sacrificial anodes, powered anodes, sediment flush tools and Water Heater Rescuer kits.

It used to be that people would ask me for help figuring these things out and I’d give it and hope they’d buy the product from me. Unfortunately, too many people got the free advice and bought elsewhere. So now I do it differently. Expect to go here: http://www.waterheaterrescue.com/OrderPages/Consulting.html and buy one consultation. If you buy what I recommend within a week, I’ll refund it. If not, I’ll keep it. This also lets me serve people who have a problem that wouldn't result in a purchase and saves me from the temptation to get them to buy something they don't need.

My e-address is mail@waterheaterrescue.com. My postal address is PO Box 761, Marina, CA 93933, but I don't accept mailed orders. I have an online/e-mail-only business model that I adhere closely to, because it's very efficient. Also, you'll note that there is no phone number. More on that in a moment.

If you have a question that doesn't involve a product, one possibility is to go first to the Troubleshooting page and then possibly post questions at The Tank. That was created to provide problem-solving in a way that will benefit as many people as possible, not just the questioner. A number of knowledgeable people contribute there. But questions about the products I sell won't be given there. That knowledge is as valuable as the parts themselves.

I work most efficiently by e-mail and by staying off the phone. There are three reasons for this:

The weaknesses to this system are people who have their spam blockers set too high, or the e-mail that just gets lost somewhere in cyberspace. If you order something and don't get a delivery date and tracking number within a couple of business days, first check your e-mail client's junk folder. I always send that information to customers when I create their order. Then grump at me by e-mail. Usually there is a workaround.

By the way, I thought you should know that Water Heater Rescue in Vancouver, Canada (www.waterheaterrescue.ca) is a plumbing company local to that area and has absolutely no affiliation with my Water Heater Rescue. I'm interested in making water heaters last longer. Most plumbers are interested in replacing them.


-- Randy Schuyler