Water Heater Rescue: Know-How, Solutions, Parts graphic

Contact Us

I have the biggest, most comprehensive site on water heater maintenance on the Internet, and I've been solving water heater and odor problems for more than 20 years. Technical and buying assistance are included in the price of my products.

My e-address is mail@waterheaterrescue.com. My postal address is PO Box 761, Marina, CA 93933, but I don't accept mailed orders. I have an online/e-mail-only business model that I adhere closely to, because it's very efficient. Also, you'll note that there is no phone number. More on that in a moment.

I suggest that those looking for problem-solving go first to the Troubleshooting page and then possibly post questions at The Tank. That was created to provide problem-solving in a way that will benefit as many people as possible, not just the questioner. A number of knowledgeable people contribute there. But questions about the products I sell won't be given there. That knowledge is as valuable as the parts themselves. If you've bought elsewhere and need technical help, or have a problem that won't require my products, you can buy Technical Assistance for $50 here. Naturally, if I don't know the answer, I'll refund your money.

I work most efficiently by e-mail and by staying off the phone. There are three reasons for this:

The weaknesses to this system are people who have their spam blockers set too high, or the e-mail that just gets lost somewhere in cyberspace. If you order something and don't get a delivery date and tracking number within a couple of business days, first check your e-mail client's junk folder. I always send that information to customers when I create their order. Then grump at me by e-mail. Usually there is a workaround.

-- Randy Schuyler