Water Heater Rescue: Know-How, Solutions, Parts graphic
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My goal with waterheaterrescue.com is twofold -- to make a living like everybody else does, and to teach you something about water heaters. There is a lot of free information to help you solve problems, make water heaters last, and to help you decide what products you need. Those include the Basics section and buying guides for sacrificial anodes, powered anodes, sediment flush tools and Water Heater Rescuer kits.

That means reading. A lot of people will say “takes too long. Just tell me what I want to know.” But that doesn’t work well. Most of North America is dead ignorant about water heaters and unless you read and inform yourself, you won’t even know what I’m talking about. If you’ve just got one quick question for clarification, sure, no problem. But if you want me to reinvent the wheel for you -- which is what it sometimes feels like when someone with no knowledge arrives with a problem -- it’s going to cost you something. A consultation costs $30 and is for those in a hurry, those who have read up but are still confused, and those asking about something unrelated to a product.

My e-address is mail@waterheaterrescue.com. My postal address is PO Box 761, Marina, CA 93933, but I don't accept mailed orders. I have an online/e-mail-only business model that I adhere closely to, because it's very efficient. Also, you'll note that there is no phone number. More on that in a moment.

I suggest that those looking for problem-solving go first to the Troubleshooting page and then possibly post questions at The Tank. That was created to provide problem-solving in a way that will benefit as many people as possible, not just the questioner. A number of knowledgeable people contribute there. But questions about the products I sell won't be given there. That knowledge is as valuable as the parts themselves.

I work most efficiently by e-mail and by staying off the phone. There are three reasons for this:

The weaknesses to this system are people who have their spam blockers set too high, or the e-mail that just gets lost somewhere in cyberspace. If you order something and don't get a delivery date and tracking number within a couple of business days, first check your e-mail client's junk folder. I always send that information to customers when I create their order. Then grump at me by e-mail. Usually there is a workaround.

-- Randy Schuyler