Water Heater Rescue: Know-How, Solutions, Parts graphic

Contact Us

I have the biggest, most comprehensive site on water heater maintenance on the Internet, and I've been solving water heater and odor problems for more than 20 years, including about 10 years of field work. I've worked hard to make it easy for people to figure out what they need by just doing a little reading. There are whole sections on maintenance and troubleshooting, and there are buying guides for sacrificial anodes, Rescuer kits, sediment control and powered anodes.

If, however, you're still unsure, or just in a hurry, you can ask for a consultation. I charge $30 for this and it's a bargain. A plumber's minimum charge is more than a hundred dollars, and most of them don't know nearly as much about water issues as I do. My product prices will meet or beat just about anybody else's, but they just cover the cost of stocking and shipping the product. My competitors' sites are small and just aimed at merchandising, not educating. Almost everybody in this world works for a living, selling their time, labor and expertise. I'm no different. The site is free; my time isn't. It's important to note also, that I pursue solutions, not just sales. Sometimes the problem isn't what people think it is and the solution doesn't involve buying anything.

My e-address is mail@waterheaterrescue.com. My postal address is PO Box 761, Marina, CA 93933, but I don't accept mailed orders. I have an online/e-mail-only business model that I adhere closely to, because it's very efficient. Also, you'll note that there is no phone number. More on that in a moment.

I suggest that those looking for problem-solving go first to the Troubleshooting page and then possibly post questions at The Tank. That was created to provide problem-solving in a way that will benefit as many people as possible, not just the questioner. A number of knowledgeable people contribute there. But questions about the products I sell won't be given there. That knowledge is as valuable as the parts themselves.

I work most efficiently by e-mail and by staying off the phone. There are three reasons for this:

The weaknesses to this system are people who have their spam blockers set too high, or the e-mail that just gets lost somewhere in cyberspace. If you order something and don't get a delivery date and tracking number within a couple of business days, first check your e-mail client's junk folder. I always send that information to customers when I create their order. Then grump at me by e-mail. Usually there is a workaround.

-- Randy Schuyler