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Products > Technical Support Policy

All products include technical support in the price, and if you find a product for less money somewhere else, this may be one reason theirs are cheaper and ours are more costly. There is only a very small handful of people in the whole of North America who share our knowledge of water heaters and odor issues. Such knowledge takes quite awhile to obtain. You could easily pay a plumber far more and not get as good an answer as we can give.

We hope you'll buy from us, but if you buy elsewhere and then find us in your need, you can still get our help by buying at least one instance of tech support.

--Randy Schuyler

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